At Shielany, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Policy

Eligibility for Returns:

• You have 30 days from the date of purchase to return an item.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• A receipt or proof of purchase is required to process your return.

Non-returnable Items:

• Certain items such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids and gases cannot be returned.

• Gift cards and downloadable software products are also non-returnable.

Return Process

• Contact Us:

• Email us at contact@shielany.store to initiate a return. Please provide your order number and the reason for the return.

• Return Authorization:

• Once your return is approved, we will send you a return shipping label and instructions on how to send back your item.

• Shipping:

• Attach the provided return shipping label to your package and drop it off at the nearest shipping location.

• Shielany covers the cost of return shipping.

Refund Policy

Processing Refunds:

• Once we receive your returned item, we will inspect it and notify you that we have received your returned item.

• We will immediately notify you of the status of your refund after inspecting the item.

Refunds:

• If your return is approved, we will initiate a refund to your original method of payment.

• The credit will be applied within a certain amount of days, depending on your card issuer’s policies.

Shipping Times

• Processing Time: 1-4 business days

• Shipping Time: 7-12 business days

• Free Shipping: All orders qualify for free shipping.